Five tips to get your business ready for Cyber Weekend

We’re already hearing businesses talking about the ‘C’ word, but there’s a bigger event to consider – Black Friday & Cyber Monday. This five-day period (24th-28th November 2016) is one of the busiest shopping periods of the year, generating £3.3bn in sales last year alone.

This year is set to be even bigger, with experts predicting shoppers spending £5bn over the cyber weekend.  So here are our top five tips for getting your business ready:

1. Mobile-friendly website

Mobile devices and tablets are quickly overtaking desktops as the way that consumers browse and shop online. If users have to scale and pinch to browse your site, they’ll quickly browse elsewhere.

Make sure your site isn’t one of them. Nettl: Commerce sites intelligently adapt and scale to the device viewing.

2.Integration with Epos

There’s nothing worse from a client’s perspective than having browsed for the product they want, placed the order to then receive an email from you that the item they wanted has sold out. It doesn’t lead to great customer satisfaction. So it’s important to make sure that your customers can see if a product is in stock, but also when a product has sold out.

Do you share stock between your retail outlet and website? Then making sure you have your stock in order will be especially important. Nettl:click&collect is a powerful web shop which works seamlessly with your real shop.

3.Houston, we have a problem

Make sure your shop is running as expected. You don’t want to experience any downtime because of a site bug or a spike in traffic that’s crashed your server. Nettl:cloud is powered by an elastic cloud server, so your hosting can scale as you gain more traffic.

4.Marketing, Marketing, Marketing

You’ve made all this effort to get your site ready, make sure your customers know what you’ve got planned. Email campaigns, Social Media, Flyers, In-store Posters and Displays are all great ways to get your message out there. We talk about marketing needing to be ‘omnipresent’. Your customers are more connected than ever and across a number of different channels, you need to be connecting with your customers via these channels too.

5.Turn those deal-seekers into brand advocates

Your marketing efforts shouldn’t stop there. You should be thinking about how you can nurture these new customers and generate repeat business. Keep your customers engaged with regular emails and keep active on social media. Didn’t sign up to your mailing list? Consider retargeting so these customers are still exposed to your brand. Talk to us about our Nettl:Concierge to see how we can help you generate traffic.

Want in on the action?

If you’ve considered e-commerce in the past or are thinking of adding e-commerce to your business, then there’s still time.  We design and build beautiful web shops that work seamlessly across desktop, tablet and mobile. Contact your local studio for a free consultation today.

Winning at Click And Collect

Over the last few years Click and Collect has become a popular service for many major retailers. IMRG say that last year 73% of UK online shoppers used a Click and Collect service.

The service is normally only seen on the big boy websites, but recent development has ensured the reach of this tech has broadened. Now its affordability means it’s achievable for SME retailers. Retailers like you. As specialists in Click and Collect for SME businesses we thought we offer you some tips, we’re nice like that.

7 Tips to help you win at Click and Collect.

1. Tell people. Promote it.
Sounds obvious. If you build it will they come? Nope.
Promote it and raise awareness. In-store posters, leaflets, email campaigns, banners on your home page, a dedicated landing page…your clients need to know the benefits, so tell them.

2. Show Stock Availability
People want to know the item is in stock before they set off to visit a store. They don’t have time to browse in hope. We all know the frustration when the item isn’t in stock. This is the main consumer benefit of Click and Collect. If they know what they want is going to be there, it’s more likely that they will come and visit.

3. Ensure it works on Mobile and tablet
With M-commerce growing faster than any other purchase channel, you don’t want your customers pinching, squeezing and faffing on their phones to try and complete an order. People like easy things; they get frustrated when it’s hard.
If it’s not easy to purchase on smart phone with your business, they will find somewhere else where it is.

4. Make the service Free
Customers want to pay the lowest cost. Price determines whether they buy or not. OC&C Strategy Consultants rank ‘free click and collect’ as the main reason for clients to use it. Your competitor won’t be charging, so it’s a barrier if you do.

5. Set clear collection times
Customers like convenience, we all do. None of us like waiting around for things.
This is what annoys people about home delivery. Having to hang around, peeping through the curtains because you think that van at the end of your road is for you. Wait. Is that it, Oh, no, it’s a milk float. Give your customers a slot; better yet, let them choose it! Ensure you have it ready for them – it will make them happy. Happy people come back and buy more things.

6. Educate them on how it works
Giving your customers certainty helps them decide to buy from you. Nobody likes doing things when they don’t know the next steps. Scary, isn’t it.
Add a landing page to your site explaining the process. It manages expectations and removes any ambiguity from a user perspective.

7. Collection Points
The most successful retailers have dedicated collection points; it’s like a reward for customers for doing some of the hard work for you. Should they queue and wait while the other consumers do all the things that the Click and Collect client has already done? Show the Click and Collect client that they have done a good thing. Reward them for doing most of the work for you online; it will encourage them to do it again.

Clicking is the path to collecting. Your webshop leads to orders, orders lead to collection, and collection leads to more orders.

Your local Nettl studio can help you get started. We’ve teamed up with the UK’s leading Epos provider ‘EposNow’ to bring Click and Collect to SME retailers. Now you can be just like Amazon. Ask your local studio for a demo.

Find our more information here –