If your domain is being held by an external web design agency, they may recommend transfering the domain to another registrar. Transfering domains can take upto a week to take place, and it’s likely your domain will be inactive with your website down during the transfer. As such, we prefer to simply edit the DNS changes and not transfer the domain to avoid downtime for your domain. If necessary, we can transfer the domain but we’d advise against it for your benefit.