Why does text look strange on my till receipt?

If a product is sold online that doesn’t exist in your till, we make it for you when the order is placed.

However the till can show the product with strange text, this is because the Epos Now till stores product information when the till is in use and needs to be refreshed with the latest product information to display the text we send correctly.

To do this, a manager will need to go to Admin > Settings in their till


Press the Full cloud sync button


In the Athena till hit the menu then Cloud Sync

You may also get till lines looking strange, a full cloud sync will resolve this.