{"id":6998,"date":"2020-09-17T13:30:22","date_gmt":"2020-09-17T12:30:22","guid":{"rendered":"https:\/\/www.nettl.com\/uk\/?p=6998"},"modified":"2021-03-25T16:24:13","modified_gmt":"2021-03-25T16:24:13","slug":"expect-to-collect","status":"publish","type":"post","link":"https:\/\/www.nettl.com\/uk\/expect-to-collect\/","title":{"rendered":"Expect to collect"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6p6uk1-b5ad57fa6db65806d6be9434ddba114d\">\n.avia-section.av-m6p6uk1-b5ad57fa6db65806d6be9434ddba114d{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxes-1080.jpg.webp);\nbackground-position:50% 0%;\nbackground-attachment:fixed;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-m6p6uk1-b5ad57fa6db65806d6be9434ddba114d main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  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class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6998'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp009ut1-c2a891abf735c7eb7a5c24d037e4b61f\">\n.flex_column.av-jp009ut1-c2a891abf735c7eb7a5c24d037e4b61f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-jp009ut1-c2a891abf735c7eb7a5c24d037e4b61f av_one_fifth  avia-builder-el-8  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28z32gh-8306082e681bdb1a559cb023abad5737\">\n.flex_column.av-28z32gh-8306082e681bdb1a559cb023abad5737{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-28z32gh-8306082e681bdb1a559cb023abad5737 av_three_fifth  avia-builder-el-9  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h1>Is click and collect essential?<\/h1>\n<p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-v4g6ak-1d639df38b074c4c8eeb90b09a79d152\">\n.av_font_icon.av-v4g6ak-1d639df38b074c4c8eeb90b09a79d152 .av-icon-char{\nfont-size:1em;\nline-height:1em;\n}\n<\/style>\n<span  class='av_font_icon av-v4g6ak-1d639df38b074c4c8eeb90b09a79d152 avia_animate_when_visible av-icon-style- avia-icon-pos-left av-no-color avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue862' data-av_iconfont='entypo-fontello' ><\/span><\/span>\u00a0<em><strong>approx 8 minute read<\/strong><\/em><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>You could say so.<\/h2>\n<p>As if turning a penny wasn&#8217;t already tough enough. We&#8217;re all wrestling with limitations on how our business can operate. You might have even been asked to shut up shop. Temporarily, of course. But as James Daunt, chief executive of Waterstones, mentioned in The Times &#8220;You can&#8217;t turn off a retail business, flick it back on and expect it to work seamlessly&#8221;.<\/p>\n<p>And yet here we are. In national or local \u2018level 5\u2019 lockdowns, only \u2018essential\u2019 retailers are allowed to open. That\u2019s basically shops selling food or medicine. Or other healthcare essentials like booze. Everyone else, considered non-essential, has been asked to close. However, one very attainable strategy could offer any small or medium-sized retail business a lifeline.<\/p>\n<p>Almost any business can proactively opt-in to being \u2018essential&#8217; in the eyes of the legislation makers. How? By offering <a href=\"https:\/\/www.nettl.com\/uk\/click-and-collect\/\">click and collect<\/a>.<\/p>\n<p>The UK Gov guidelines, for example, state that &#8216;essential retail&#8217; can include &#8220;any other retail outlet that operates an online or other remote system of ordering goods for purposes of collection at the retail outlet&#8221;. Bingo.<\/p>\n<p>So even if click-and-collect is too late to your party for this lockdown window, your future self will thank you for it. Even the most optimistic among us will expect businesses to remain vigilent. Click-and-collect is not just safe, it&#8217;s reassuring for our covid-nervous clientele. What&#8217;s more, it&#8217;s simply convenient.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-14  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-0184ca08632a8938c452fd07a6958d58\">\n.avia-image-container.av-h2771v5-0184ca08632a8938c452fd07a6958d58 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-0184ca08632a8938c452fd07a6958d58 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-0184ca08632a8938c452fd07a6958d58 av-styling- avia-align-  avia-builder-el-15  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-42838 avia-img-lazy-loading-not-42838 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900.jpg.webp\" alt='boris badger nettl' title='boris-slide600x900'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/boris-slide600x900-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/boris-slide600x900-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-16  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>It&#8217;s not just legislation, it&#8217;s customer-focused.<\/h2>\n<p><strong>Sitting on the sofa at home, armed with your phone or laptop.<\/strong><br \/>\nThat\u2019s the new war room for tackling any minor modern-day task at hand.<\/p>\n<p>Jobs around the house, entertainment for the kids, a new fitness regime. There\u2019s nothing we can\u2019t tackle with a bit of shrewd searching and some online shopping.<\/p>\n<p>But let\u2019s say you go ahead and order that power saw. That trampoline. That matching set of yoga blocks. When do you want it?<\/p>\n<p>2-3 days? (shudder) Next day? (Hmm, maybe). Nope. You deserve better. You want it now.<\/p>\n<p>And you\u2019re not alone because that\u2019s a new level of expectation you\u2019ll find in most avid shoppers. Gone are the days when free-next-day was enough. It\u2019s good, but it\u2019s not the one. Consumers will seek out the shortest wait in order to fulfil their needs. As a result, click-and-collect is what\u2019s needed for when you just need it now.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-18  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-a36ade3ea6e50df0ec1f7e4390111713\">\n.avia-image-container.av-h2771v5-a36ade3ea6e50df0ec1f7e4390111713 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-a36ade3ea6e50df0ec1f7e4390111713 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-a36ade3ea6e50df0ec1f7e4390111713 av-styling- avia-align-  avia-builder-el-19  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41614 avia-img-lazy-loading-not-41614 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1.jpg.webp\" alt='lady collecting online order' title='boxlady1'  height=\"601\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1-768x513.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1-705x471.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1-839x560.jpg.webp 839w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/boxlady1-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1-768x513.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1-705x471.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1-839x560.jpg 839w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/boxlady1-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-20  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>There\u2019s been a change in the stores<\/h2>\n<p><strong>We shop differently now.<\/strong> And it won\u2019t go back to being the same. Social distancing restrictions have definitely fast-tracked the availability of click-and-collect. After all, it\u2019s a contactless way of keeping the sales flowing. It\u2019s easy to manage distance and minimise time spent \u2018in-store\u2019.<\/p>\n<p>No surprise then, big names like <a href=\"https:\/\/en.brinkwire.com\/wires\/mcdonalds-now-delivers-click-and-collect-orders-to-your-car-at-24-restaurants-see-the-full-list\/\" target=\"_blank\" rel=\"noopener noreferrer\">McDonald\u2019s<\/a> and <a href=\"https:\/\/www.mirror.co.uk\/money\/aldi-launches-new-click-collect-22677442\" target=\"_blank\" rel=\"noopener noreferrer\">Aldi<\/a> are launching click-and-collect services in response. And Toolstation, who already have 400 trade counter warehouses, are aiming to <a href=\"https:\/\/www.logisticsmanager.com\/toolstation-plans-to-roll-out-click-and-collect-only-stores-nationwide\/\" target=\"_blank\" rel=\"noopener noreferrer\">roll out a number<\/a> of \u2018click-and-collect only\u2019 stores across the UK.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-22  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-69c3a7fc1972913ae84bfe183ed4b4f6\">\n.avia-image-container.av-h2771v5-69c3a7fc1972913ae84bfe183ed4b4f6 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-69c3a7fc1972913ae84bfe183ed4b4f6 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-69c3a7fc1972913ae84bfe183ed4b4f6 av-styling- avia-align-  avia-builder-el-23  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41618 avia-img-lazy-loading-not-41618 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900.jpg.webp\" alt='mcdonalds click, park and collect sign' title='mcdonalds-cpc-sign-900'  height=\"890\" width=\"1200\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900.jpg.webp 1200w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900-300x223.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900-1030x764.jpg.webp 1030w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900-80x59.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900-768x570.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900-705x523.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/mcdonalds-cpc-sign-900-755x560.jpg.webp 755w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900.jpg 1200w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900-300x223.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900-1030x764.jpg 1030w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900-80x59.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900-768x570.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900-705x523.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/mcdonalds-cpc-sign-900-755x560.jpg 755w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-24  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>It\u2019s within your reach<\/h2>\n<p>But it\u2019s not all about the big names. While click-and-collect has typically been reserved for major retailers, recent developments have ensured the reach of this tech has broadened. Now its affordability means it\u2019s achievable for SME retailers. Retailers like you. As specialists in <a href=\"https:\/\/www.nettl.com\/uk\/click-and-collect\/\" target=\"_blank\" rel=\"noopener noreferrer\">click-and-collect<\/a> for SME businesses we thought it\u2019d be helpful to run through some tips. In particular, our top 10 insider tips to help you win at gratificollection.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-26  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-1ef2093594bd644ed6f4fb713a625f79\">\n.avia-image-container.av-h2771v5-1ef2093594bd644ed6f4fb713a625f79 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-1ef2093594bd644ed6f4fb713a625f79 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-1ef2093594bd644ed6f4fb713a625f79 av-styling- avia-align-  avia-builder-el-27  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41619 avia-img-lazy-loading-not-41619 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box.jpg.webp\" alt='man in yellow top smiling with box in hand against yellow background' title='jump-box'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/jump-box-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/jump-box-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-28  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-478cz18-0f0d17dc6264f5d2658b446c9c20d5e3\">\n.av_font_icon.av-478cz18-0f0d17dc6264f5d2658b446c9c20d5e3{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-478cz18-0f0d17dc6264f5d2658b446c9c20d5e3 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-478cz18-0f0d17dc6264f5d2658b446c9c20d5e3 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue80a' data-av_iconfont='entypo-fontello' ><\/span><\/span> #1 Let people know<\/h3>\n<p>Promote it and raise awareness. Posters, flags, direct mail, email campaigns, banners on your home page, a dedicated landing page. All these help to educate your clients about the service and its benefits. So tell them!<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-31  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-6941e8fcfe3a8fdf53b397eba0423d2c\">\n.avia-image-container.av-h2771v5-6941e8fcfe3a8fdf53b397eba0423d2c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-6941e8fcfe3a8fdf53b397eba0423d2c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-6941e8fcfe3a8fdf53b397eba0423d2c av-styling- avia-align-  avia-builder-el-32  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41620 avia-img-lazy-loading-not-41620 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/Toolstation-Click-Collect-page-icon.png.webp\" alt='toolstation click and collect promise' title='Toolstation-Click-Collect-page-icon'  height=\"289\" width=\"670\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/Toolstation-Click-Collect-page-icon.png.webp 670w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/Toolstation-Click-Collect-page-icon-300x129.png.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/Toolstation-Click-Collect-page-icon-80x35.png.webp 80w\" sizes=\"(max-width: 670px) 100vw, 670px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/Toolstation-Click-Collect-page-icon.png&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/Toolstation-Click-Collect-page-icon.png 670w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/Toolstation-Click-Collect-page-icon-300x129.png 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/Toolstation-Click-Collect-page-icon-80x35.png 80w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-33  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>One of the biggest benefits is immediate availability (or at least pretty close). For example, Toolstation boast that your order can be ready for collection in as little as 5 minutes. Whooshbeagle!<\/p>\n<p>Another feature is safety. Many shoppers still feel anxious about visiting stores. In light of this, click-and-collect can be a great way to reassure them. Indeed, it\u2019s a way to shop smart, by getting in and out in a quick, calm and contactless fashion!<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-35  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-579394551a6a0c30dc6cadca5d1b9e8c\">\n.avia-image-container.av-h2771v5-579394551a6a0c30dc6cadca5d1b9e8c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-579394551a6a0c30dc6cadca5d1b9e8c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-579394551a6a0c30dc6cadca5d1b9e8c av-styling- avia-align-  avia-builder-el-36  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41621 avia-img-lazy-loading-not-41621 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter.jpg.webp\" alt='click and collect poster' title='ccposter'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/ccposter-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/ccposter-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-37  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-49ep4m-63eca966eed183d1b0ff0f9931ee8d09\">\n.av_font_icon.av-49ep4m-63eca966eed183d1b0ff0f9931ee8d09{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-49ep4m-63eca966eed183d1b0ff0f9931ee8d09 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-49ep4m-63eca966eed183d1b0ff0f9931ee8d09 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue859' data-av_iconfont='entypo-fontello' ><\/span><\/span> #2 Pay now or later?<\/h3>\n<p>Click-and-collect or click-and-reserve? The difference being whether the customer pays for the order online (collect) or instore (reserve). From a retailers point of view, the first option is preferable. After all, a shopper simply reserving online may decide not to turn up and therefore the sale is lost. However, asking people to pay online is a barrier.<\/p>\n<p>What\u2019s more, if paying instore, people are likely to buy more on impulse upon collection (if other products are indeed available to buy on collection). Whereas a shopper who has already made a transaction is statistically less inclined to get their card out again.<\/p>\n<h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3aarl2-8c1418a2e5608459470c8d8579b1ffe3\">\n.av_font_icon.av-3aarl2-8c1418a2e5608459470c8d8579b1ffe3{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-3aarl2-8c1418a2e5608459470c8d8579b1ffe3 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-3aarl2-8c1418a2e5608459470c8d8579b1ffe3 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\uf0f2' data-av_iconfont='fontawesomeregular' ><\/span><\/span> #3 Show stock availability<\/h3>\n<p>People want to know the item is in stock before they set off to visit a store. They don\u2019t have time to browse in hope. And above all else, we know how it feels when the item isn\u2019t in stock, all very frustrating indeed.<\/p>\n<p>This is yet another fantastic consumer benefit of click-and-collect. If shoppers know what they want is going to be there, you\u2019ll find they\u2019re happier to make that trip. Obviously this affects click-and-reserve more than click-and-collect because you\u2019ll most certainly want the item to be there if they\u2019ve already paid for it!<\/p>\n<p>Another benefit of showing stock availability could be the scarcity impact on sales psychology. Basically, if you\u2019re buying online and there\u2019s only 1 left in store, you\u2019re gonna wanna get your skates on!<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-41  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-caa590d51a05cfb675b6dac0bb25b328\">\n.avia-image-container.av-h2771v5-caa590d51a05cfb675b6dac0bb25b328 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-caa590d51a05cfb675b6dac0bb25b328 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-caa590d51a05cfb675b6dac0bb25b328 av-styling- avia-align-  avia-builder-el-42  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41624 avia-img-lazy-loading-not-41624 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900.jpg.webp\" alt='scarcity can help people get their skates on' title='skates-900'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/skates-900-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/skates-900-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-43  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3md80m-357377326faed7992d5b7ff5964aa4e7\">\n.av_font_icon.av-3md80m-357377326faed7992d5b7ff5964aa4e7{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-3md80m-357377326faed7992d5b7ff5964aa4e7 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-3md80m-357377326faed7992d5b7ff5964aa4e7 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue8ac' data-av_iconfont='entypo-fontello' ><\/span><\/span> #4 Be mobile<\/h3>\n<p>With M-commerce growing faster than any other purchase channel, you don\u2019t want your customers pinching, squeezing and faffing on their phones to try and complete an order. People like easy things and so they get frustrated when it\u2019s hard work. If it\u2019s not easy to purchase on your website with a smartphone they will find somewhere else where it is.<\/p>\n<p>Smartphones can also be used to enhance customer experience. Think of SMS messages to update order notifications and give simple order numbers that can be shown to your server. Location features can be used to help people find their nearest store for example.<\/p>\n<h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-20me1y-4db5f79377bb273f415d39adb7707d69\">\n.av_font_icon.av-20me1y-4db5f79377bb273f415d39adb7707d69{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-20me1y-4db5f79377bb273f415d39adb7707d69 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-20me1y-4db5f79377bb273f415d39adb7707d69 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue801' data-av_iconfont='fontawesome' ><\/span><\/span> #5 Make it free<\/h3>\n<p>Unless you\u2019re Tesco, it\u2019s best practice to make click-and-collect free to use. OC&amp;C Strategy Consultants rank \u2018free click-and-collect\u2019 as the main reason for clients to use it. You could argue that today it\u2019s more about convenience.<\/p>\n<p>But either way, <a href=\"https:\/\/ampersandcommerce.com\/insights\/5-trends-click-collect-2019\/#:~:text=33%25%20of%20retailers%20can%20now,service%20for%20the%20same%20day\" target=\"_blank\" rel=\"noopener noreferrer\">according to Ampersand<\/a>, 79% of retailers always offer free in-store click-and-collect without the need for a minimum spend. Your competitor won\u2019t be charging, so it\u2019s a barrier if you do. Especially today, where we need to do what we can to help.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-47  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-dfed5a19a09cb5336591f6bf1de64ca6\">\n.avia-image-container.av-h2771v5-dfed5a19a09cb5336591f6bf1de64ca6 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-dfed5a19a09cb5336591f6bf1de64ca6 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-dfed5a19a09cb5336591f6bf1de64ca6 av-styling- avia-align-  avia-builder-el-48  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41627 avia-img-lazy-loading-not-41627 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store.jpg.webp\" alt='click and collect trolley station' title='cc-trolley-store'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-trolley-store-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-trolley-store-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-49  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7jf0xy-54083d6616c6c8d14a030f5aceeeb0fd\">\n.av_font_icon.av-7jf0xy-54083d6616c6c8d14a030f5aceeeb0fd{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-7jf0xy-54083d6616c6c8d14a030f5aceeeb0fd .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-7jf0xy-54083d6616c6c8d14a030f5aceeeb0fd avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue862' data-av_iconfont='entypo-fontello' ><\/span><\/span> #6 Clear collection times<\/h3>\n<p>Customers like convenience. We all do. None of us like waiting around for things. This is what can annoy people about home delivery. Having to hang around, peeping through the curtains because you think that van at the end of your road is for you. Wait. Is that it, Oh, no, it\u2019s the window cleaner. To avoid delays and manage queues, give your customers the ability to choose a slot. Ensure you have it ready for them.<\/p>\n<p>JustEat does this with food order collections. It helps you to manage busy workflows and keeps customers happy. Happy people come back to buy more things. And if you\u2019re lucky (or better still, good) they may even tell their friends.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-52  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-3ec00c2b1b34cbe420b5f87185b41056\">\n.avia-image-container.av-h2771v5-3ec00c2b1b34cbe420b5f87185b41056 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-3ec00c2b1b34cbe420b5f87185b41056 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-3ec00c2b1b34cbe420b5f87185b41056 av-styling- avia-align-  avia-builder-el-53  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41628 avia-img-lazy-loading-not-41628 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process.jpg.webp\" alt='click and collect instructions' title='cc-process'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/cc-process-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/cc-process-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-54  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-224b4os-36059f20a79239d3cdf4b56509bf1940\">\n.av_font_icon.av-224b4os-36059f20a79239d3cdf4b56509bf1940{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-224b4os-36059f20a79239d3cdf4b56509bf1940 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-224b4os-36059f20a79239d3cdf4b56509bf1940 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue8c9' data-av_iconfont='entypo-fontello' ><\/span><\/span> #7 Educate them on how it works<\/h3>\n<p>Giving your customers certainty helps them decide to buy from you. Nobody likes doing things when they don\u2019t know the next steps because it\u2019s a little daunting. Daunting and online sales don\u2019t play nice. be clear. Add a landing page to your site explaining the process. It manages expectations and removes any ambiguity from a user perspective.<\/p>\n<p>Be sure to cover all the important points without being overcomplicated. A good way to tackle this is by having a simple graphic with a few steps outlining the process. You know,<\/p>\n<ul>\n<li><em><strong>Order online<\/strong><\/em><\/li>\n<li><em><strong>Wait for order to be ready<\/strong><\/em><\/li>\n<li><em><strong>Wear a face covering<\/strong><\/em><\/li>\n<li><em><strong>Go to collection point<\/strong><\/em><\/li>\n<li><em><strong>Give name and order number<\/strong><\/em><\/li>\n<li><em><strong>Relax your face<\/strong><\/em><\/li>\n<\/ul>\n<p>But if there are additional points, why not pop them in a section of FAQs?. Answer questions related to common concerns, such as<\/p>\n<ul>\n<li><em><strong>How do I pay if I haven\u2019t already?<\/strong><\/em><\/li>\n<li><em><strong>What do I need to bring with me?<\/strong><\/em><\/li>\n<li><em><strong>How long items are held for?<\/strong><\/em><\/li>\n<li><em><strong>Can you bring items to my car?<\/strong><\/em><\/li>\n<li><em><strong>What to do if I miss my collection slot?<\/strong><\/em><\/li>\n<li><em><strong>Can I transfer my order to another store?<\/strong><\/em><\/li>\n<li><em><strong>How can I return goods?<\/strong><\/em><\/li>\n<\/ul>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-57  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-33533a3bfcc014072fea960979f8528a\">\n.avia-image-container.av-h2771v5-33533a3bfcc014072fea960979f8528a img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-33533a3bfcc014072fea960979f8528a .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-33533a3bfcc014072fea960979f8528a av-styling- avia-align-  avia-builder-el-58  el_after_av_hr  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-41630 avia-img-lazy-loading-not-41630 avia_image \" src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers.jpg.webp\" alt=\"-\" title=\"collection-point-lockers\" height=\"601\" width=\"900\" itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers-768x513.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers-705x471.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers-839x560.jpg.webp 839w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/collection-point-lockers-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers-768x513.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers-705x471.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers-839x560.jpg 839w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/collection-point-lockers-272x182.jpg 272w&quot;}\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-59  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5pmevq-83a98840c28d118cd2cdebea88bfb71f\">\n.av_font_icon.av-5pmevq-83a98840c28d118cd2cdebea88bfb71f{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-5pmevq-83a98840c28d118cd2cdebea88bfb71f .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-5pmevq-83a98840c28d118cd2cdebea88bfb71f avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue83b' data-av_iconfont='fontawesome' ><\/span><\/span> #8 What&#8217;s your (collection) point?<\/h3>\n<p>The most successful retailers have dedicated collection points. It\u2019s like a reward for customers for doing some of the hard work for you. Should they queue and wait while the other consumers do all the things that the click-and-collect client has already done? Nope, reward them for doing most of the work for you online, it will encourage them to do it again.<\/p>\n<p>What\u2019s more, segregating till\/collection points in this way can only be good for crowd management, <a href=\"https:\/\/www.nettl.com\/uk\/covid-19-essentials\/\" target=\"_blank\" rel=\"noopener noreferrer\">safety and social distancing<\/a>.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193\">\n#top .hr.hr-invisible.av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-jp00gvdr-98d064f8eb1dbe52dc1f9fd3cb904193 hr-invisible  avia-builder-el-62  el_after_av_textblock  el_before_av_image '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-a708b25401339dbdb4ace2f4ff2136d7\">\n.avia-image-container.av-h2771v5-a708b25401339dbdb4ace2f4ff2136d7 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-a708b25401339dbdb4ace2f4ff2136d7 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-a708b25401339dbdb4ace2f4ff2136d7 av-styling- avia-align-  avia-builder-el-63  el_after_av_hr  avia-builder-el-last '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41629 avia-img-lazy-loading-not-41629 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign.jpg.webp\" alt='collection point signage' title='click-and-collect-sign'  height=\"600\" width=\"900\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign.jpg.webp 900w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign-300x200.jpg.webp 300w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign-80x53.jpg.webp 80w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign-768x512.jpg.webp 768w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign-705x470.jpg.webp 705w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign-840x560.jpg.webp 840w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2016\/07\/click-and-collect-sign-272x182.jpg.webp 272w\" sizes=\"(max-width: 900px) 100vw, 900px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign.jpg&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign.jpg 900w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign-300x200.jpg 300w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign-80x53.jpg 80w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign-768x512.jpg 768w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign-705x470.jpg 705w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign-840x560.jpg 840w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2016\\\/07\\\/click-and-collect-sign-272x182.jpg 272w&quot;}\" \/><\/div><\/div><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00a0tr-ca081bd21a4ac0057905c2c9922a0c55\">\n.flex_column.av-jp00a0tr-ca081bd21a4ac0057905c2c9922a0c55{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-jp00a0tr-ca081bd21a4ac0057905c2c9922a0c55 av_one_fifth  avia-builder-el-64  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-2qwy3ht-95374dec9556fd77f1a53543d494d13b main_color avia-section-default avia-no-border-styling  avia-builder-el-65  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6998'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4rpzp2-4552673c4241feb0ef613e6540f57655\">\n.flex_column.av-4rpzp2-4552673c4241feb0ef613e6540f57655{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4rpzp2-4552673c4241feb0ef613e6540f57655 av_two_fifth  avia-builder-el-66  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h2771v5-2f757d35d3be5228c119fbee7a7b35c1\">\n.avia-image-container.av-h2771v5-2f757d35d3be5228c119fbee7a7b35c1 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-h2771v5-2f757d35d3be5228c119fbee7a7b35c1 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-h2771v5-2f757d35d3be5228c119fbee7a7b35c1 av-styling- avia-align-  avia-builder-el-67  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-41645 avia-img-lazy-loading-not-41645 avia_image ' src=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19.png.webp\" alt='Teardrop Flag Covid Reminders' title='Teardrop-Flag-(Covid-19)'  height=\"1299\" width=\"620\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19.png.webp 620w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19-143x300.png.webp 143w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19-492x1030.png.webp 492w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19-38x80.png.webp 38w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19-336x705.png.webp 336w, https:\/\/www.nettl.com\/uk\/wp-content\/smush-webp\/2020\/09\/Teardrop-Flag-Covid-19-267x560.png.webp 267w\" sizes=\"(max-width: 620px) 100vw, 620px\" data-smush-webp-fallback=\"{&quot;src&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19.png&quot;,&quot;srcset&quot;:&quot;https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19.png 620w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19-143x300.png 143w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19-492x1030.png 492w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19-38x80.png 38w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19-336x705.png 336w, https:\\\/\\\/www.nettl.com\\\/uk\\\/wp-content\\\/uploads\\\/2020\\\/09\\\/Teardrop-Flag-Covid-19-267x560.png 267w&quot;}\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-39pz4m-8a0d91fa5c0553681b7e75edafbcba9f\">\n.flex_column.av-39pz4m-8a0d91fa5c0553681b7e75edafbcba9f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-39pz4m-8a0d91fa5c0553681b7e75edafbcba9f av_two_fifth  avia-builder-el-68  el_after_av_two_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4kgaee-dc9be26efbbf14e3f4e5b20c271ede13\">\n.av_font_icon.av-4kgaee-dc9be26efbbf14e3f4e5b20c271ede13{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-4kgaee-dc9be26efbbf14e3f4e5b20c271ede13 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-4kgaee-dc9be26efbbf14e3f4e5b20c271ede13 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue841' data-av_iconfont='entypo-fontello' ><\/span><\/span> #9 Signpost it<\/h3>\n<p>Literally scream collection point. OK, maybe not <em>literally<\/em> scream because that would be weird. But do make it crystal clear where to go, where to stand and what to do.<\/p>\n<p>Use wayfinding signage such as flags, banners, window vinyls, cones, posters, floor stickers or even a dedicated gazebo. You don\u2019t want people gathering around or looking lost. Browse our <a href=\"https:\/\/www.nettl.com\/uk\/covid-19-essentials\/\">range of footfall-essentials<\/a> that can help you improve your space and enhance the customer experience.<\/p>\n<h3>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-34inau-36721c4513deef2499d899b5326eeab5\">\n.av_font_icon.av-34inau-36721c4513deef2499d899b5326eeab5{\ncolor:#97c700;\nborder-color:#97c700;\n}\n.av_font_icon.av-34inau-36721c4513deef2499d899b5326eeab5 .av-icon-char{\nfont-size:25px;\nline-height:25px;\n}\n<\/style>\n<span  class='av_font_icon av-34inau-36721c4513deef2499d899b5326eeab5 avia_animate_when_visible av-icon-style- avia-icon-pos-left avia-icon-animate'><span class='av-icon-char' aria-hidden='true' data-av_icon='\ue83d' data-av_iconfont='entypo-fontello' ><\/span><\/span> #10 Don&#8217;t be a stranger<\/h3>\n<p>Just because we can&#8217;t do hugs doesn&#8217;t mean we need to be strangers. Communication is key with commerce so remember to keep in touch. There are multiple reasons to keep the conversation going once your client checks out online.<\/p>\n<ul>\n<li><em><strong>Order confirmation<\/strong><\/em><br \/>\nYour way to confirm what\u2019s been ordered and the first opportunity to thank your new friend. Remember to give advice about when their order will be ready.<\/li>\n<li><em><strong>Order is ready<\/strong><\/em><br \/>\nRemember to include directions and instructions.<\/li>\n<li><em><strong>Collection reminders<\/strong><\/em><br \/>\nEspecially important for \u2018click-and-reserve\u2019.<\/li>\n<li><em><strong>How did we do?<\/strong><\/em><br \/>\nThanks again for your custom, how did we do? Here\u2019s a voucher because we\u2019re besties now.<\/li>\n<\/ul>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00a0tr-731860ad77d5458fc190d67ee8491237\">\n.flex_column.av-jp00a0tr-731860ad77d5458fc190d67ee8491237{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-jp00a0tr-731860ad77d5458fc190d67ee8491237 av_one_fifth  avia-builder-el-72  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4'  class='avia-section av-2qwy3ht-95374dec9556fd77f1a53543d494d13b main_color avia-section-default avia-no-border-styling  avia-builder-el-73  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6998'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp009ut1-c2a891abf735c7eb7a5c24d037e4b61f\">\n.flex_column.av-jp009ut1-c2a891abf735c7eb7a5c24d037e4b61f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-jp009ut1-c2a891abf735c7eb7a5c24d037e4b61f av_one_fifth  avia-builder-el-74  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28z32gh-8306082e681bdb1a559cb023abad5737\">\n.flex_column.av-28z32gh-8306082e681bdb1a559cb023abad5737{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-28z32gh-8306082e681bdb1a559cb023abad5737 av_three_fifth  avia-builder-el-75  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div av-zero-column-padding  '     ><p><section  class='av_textblock_section av-1txvxe9-b00ea93861545631179200d41110c8e4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Clicking is the path to collecting. Your webshop leads to orders, orders lead to collection, and collection leads to more orders.<\/strong><\/p>\n<p>Your <a href=\"https:\/\/www.nettl.com\/uk\/studio-locator\">local Nettl studi<\/a>o can help you get started. We\u2019ve multiple solutions for you, working with names such as <a href=\"https:\/\/squareup.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Square<\/a> and the UK\u2019s leading Epos provider \u2018<a href=\"https:\/\/www.eposnow.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">EposNow<\/a>\u2019. This enables us to bring click-and-collect to SME retailers at an affordable price. Ask your <a href=\"https:\/\/www.nettl.com\/uk\/studio-locator\">local studio<\/a> for a demo, or get all the information you need to take the next step at <a href=\"https:\/\/www.nettl.com\/uk\/nettl-click-and-collect\/\">your collection point<\/a>.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-jinlazj9-f47f8387f79c7df52db169272c375004-wrap avia-button-center  avia-builder-el-77  el_after_av_textblock  avia-builder-el-last '><a href=\"https:\/\/www.nettl.com\/uk\/studio-locator\" class=\"avia-button av-jinlazj9-f47f8387f79c7df52db169272c375004 av-link-btn avia-icon_select-yes-left-icon avia-size-large avia-position-center avia-color-theme-color\"><span class='avia_button_icon avia_button_icon_left' aria-hidden='true' data-av_icon='\ue803' data-av_iconfont='entypo-fontello'><\/span><span class='avia_iconbox_title' >Find your nearest Nettl<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jp00a0tr-ca081bd21a4ac0057905c2c9922a0c55\">\n.flex_column.av-jp00a0tr-ca081bd21a4ac0057905c2c9922a0c55{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-jp00a0tr-ca081bd21a4ac0057905c2c9922a0c55 av_one_fifth  avia-builder-el-78  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-hide-on-mobile av-zero-column-padding  '     ><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-6998'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"<p>We shop differently now. And it won&#8217;t go back to being the same. Social distancing restrictions have definitely fast-tracked the availability of click and collect. Find out more about the contactless way of managing social safety while keeping sales flowing.<\/p>\n","protected":false},"author":234,"featured_media":41626,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"iawp_total_views":13,"footnotes":""},"categories":[16,31],"tags":[],"class_list":["post-6998","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-ecommerce"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/posts\/6998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/users\/234"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/comments?post=6998"}],"version-history":[{"count":0,"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/posts\/6998\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/media\/41626"}],"wp:attachment":[{"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/media?parent=6998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/categories?post=6998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nettl.com\/uk\/wp-json\/wp\/v2\/tags?post=6998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}