Managing subscription orders
When a subscription is ordered it will show up in WooCommerce > Subscriptions
Subscriptions show as Active when payments are fully upto date.
They move to On Hold if there’s been a payment failure until payments are made.
Subscriptions can be set up to link with website membership, meaning those on active subscriptions can have access to restricted content or products. If you need this to be set up please contact your local nettl studio to connect subscriptions to website membership.
Subscriptions can also be set up to allow either manual or automatic payments. Generally we’d recommend using Stripe to collect payments as this has great support for automatic payments, whereas the PayPal automatic payment process requires an extra subscription signed up to with PayPal and is not very user friendly.
The subscription payment renewal process can be found in this diagram
Where possible, we’ll try to take automatic payments. That’s possible when Stripe is set up.
If the stripe charge fails or if the customer is on manual payments, an email is sent to the client requesting they pay online.
Manage subscription orders
To view all orders created from a subscription click the orders link
This will show the orders the subscription has generated, and you can view the details to confirm they’ve been paid, or change the status if they’ve been paid offline or require payment
Manage subscription details
Click the subscription to manage details
Here you can change the customer the subscription is for, the date the next subscription is due and when it ends
You can also add subscription notes if you want to use this area to share information about the client such as an agreement to pay later than normally intended.