Returns and refunds
There’s something wrong with my order,
what do I do?
We work hard to make sure your order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.
Can I cancel my order?
If you’ve placed an order that requires design or a re-order with amendments contact your local store to change or cancel your order.
If you’ve uploaded your own design or used one of our Edit&Go templates, once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.
I’ve noticed a mistake can I change my order?
If you’ve uploaded your own design or used one of our Edit&Go templates please check your design carefully before you confirm your order. We offer fantastic prices by automating our process. We don’t want you to be sad. So please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.
Nettl’s refund policy
Orders are made to your specification and/or personalised by you, consequently you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the Nettl reseller. Please refer to our Terms & Conditions.