Epos Now till integration
Please note: this integration is no longer under active development
Only essential maintenance of the core features (eg processing orders) is being conducted
Nettl’s bespoke till integration sends orders directly into EposNow’s till whenever an order is placed online.
Once an order is completed in Epos Now’s till, the order is then completed in WooCommerce.
Stock levels are synced between Epos Now & WooCommerce, ensuring the stock levels in a customer’s till and online are automatically adjusted and correct.
The integration also allows:
Products to be downloaded from Epos Now to WooCommerce;
Products to be uploaded from WooCommerce to Epos Now;
Stock levels to be manually downloaded from Epos Now to WooCommerce;
Stock levels to be manually uploaded from WooCommerce to Epos Now;
Stock updates made in Epos Now automatically update WooCommerce ;
Customers to be downloaded from Epos Now to WooCommerce;
Click & Collect option using Delivery Slots.
Please note: this integration connects 1 website to 1 retail location.
All website orders go through to a single connected till location.
Also note the integration only enables automatic stock updates one way – from Epos Now to WooCommerce
Updates made to stock in WooCommerce DO NOT automatically update Epos Now unless you use our bulk upload tool.
How it works
Whenever an online order is placed, the details are sent to Epos Now allowing you to process the order immediately from your till.
Default Epos Now workflow
1) A customer places an order online
2) This shows as an ordered transaction in Epos Now
Both in the till, when you press Unhold/History.
(Since Athena update)
And in the back office reports, via.
Please note: the order will be for your website’s linked till product.
The software looks for a matching product name or SKU to try to link one if there isn’t a link.
If it can’t find a matching product, a new product will be created in the till when an order is placed.
If click & collect is set up, you will see details of the time someone has chosen on their checkout for collecting the item within the Shipping: Local pickup line.
The product note will also show you the Order ID reference in WooCommerce.
3) The order is either completed in WooCommerce or Epos Now
a) If completed in WooCommerce
The transaction is updated in Epos Now to be a completed transaction
b) If completed in Epos Now
The payment can be taken in the till, and the order in WooCommerce will also be marked as complete. If this doesn’t happen it’s likely that the complete transaction web hook hasn’t been set up, your local studio will correct this for you.
Option to complete orders in WooCommerce seperately
You can also change the Epos Now plugin to not complete orders in WooCommerce once the payment has been accepted in the till.
To do this simply head to
Untick “Complete orders in till?”
The order will still be sent to Epos Now, but can be completed seperately in each area.
The till integration automatically keeps your stock in WooCommerce in sync with your Epos Now stock levels.
The website is updated everytime stock is changed in the Epos Now till.
When stock is changed in the Stock Adjustment section via Epos Now’s Management > Products > Advanced menu in their backoffice, the stock will be updated in the linked product in WooCommerce
When a transaction is processed and completed through the Epos Now till, the stock level will adjust in both Epos Now and WooCommerce. If a product stock level goes below 0 in Epos Now, the product will show as out of stock in WooCommerce, when more stock is added the product will then show as in stock automatically.
You can also manually update all stock by pressing the “Download stock levels from till” option in WooCommerce via the WooCommerce > Sync with Epos Now menu.
Does stock get managed for all Epos Now products?
The automated stock syncronisation will only work when stock has been entered into Epos Now via the Stock Adjustment section in the Management > Products > Advanced menu.
Please note: if the stock is blank, we cannot be notified of stock changes from new till transactions and WooCommerce will not update with the new stock.
Do WooCommerce stock updates change the till?
No, we treat the till as the master stock management system.
This is because it’s possible you may want to manage stock on the website and till differently (if you’ve multiple locations for example)
Also it is because the till gets both retail and website transactions so is a better stock master manager
You can however bulk update stock from WooCommerce to Epos Now via the Sync with Epos Now menu
This will replace ALL stock in the till with what is on the website so is best used to set initial stock levels or when new products are uploaded
When you download products from the till, we will also download the latest barcode stored against the linked product in Epos Now. You can search for products by entering or scanning your product’s barcode in WooCommerce’spage.
One feature you may want is to sell a pack of products at a reduced rate
Or you may want multiple website products to use a single stock pool in the Epos Now till
To some degree our integration can support this
The integration supports a mapping of a website product to 1 till product
But you can have multiple website products linking to same Epos Now product so when a website order is it reduces 1 stock pool and 2 website products have the same stock reduced
Please note: the integration doesn’t support complex stock components of products where a website product is intended to reduce the stock from multiple different stock pools
Setting up pack products
- In WooCommerce, head to Products > Edit
Add the Epos Now Product ID of the product you want to map
To create a single item and a pack item, copy the existing product and make sure the Epos Now Product IDs are the same
- We’ll add a method to add Fixed Quantities for your WooCommerce products
Head to the Fixed Product tab
Enter your fixed product ranges
- When the customer orders they’ll be asked to add a pack of products
- When the order goes into the till the till will get 10 x the product to make up the pack
Why does text look strange on my till receipt?
If a product is sold online that doesn’t exist in your till, we make it for you when the order is placed.
However the till can show the product with strange text, this is because the Epos Now till stores product information when the till is in use and needs to be refreshed with the latest product information to display the text we send correctly.
To do this, a manager will need to go to Admin > Settings in their till
Press the Full cloud sync button
In the Athena till hit the menu then Cloud Sync
You may also get till lines looking strange, a full cloud sync will resolve this.